Dreen M.

I used to love Pacas products. However, after waiting 3 weeks for shipping updates after an order I placed in November 2022, I am beyond disappointed. There is absolutely no way to get a response from anyone at Pacas for updates or refunds for items never shipped. I have written them 6 times via their customer support link on their site. No customer support phone line is listed anywhere on their website. I've written a complaint to the Better Business Bureau, where I also found a phone number for Pacas. Not surprisingly, that line is always answered by a recording and there is no way to reach a real person. I see on BBB that I am not alone. There are now over 100 similar complaints made against Pacas. This company is basically stealing money from customers and disappearing with it. Steer clear of them.