DR B.

The website was easy to navigate, with clear instructions on how to find the paint code on my vehicle. It also provided a "check-the-box" list with the manufacturer's name for the color - and color icon samples - to help ensure I was ordering right color. Having the color name was a huge help, because I remembered it from when I bought the car, and it was way better than just the code.
I ordered the brush and bottle rather than the pen, because I find it easier to use because it gives more control. I received regular updates on the delivery. It arrived on-time in a heavy paper envelope, tightly wrapped and taped in multiple layers of plastic. The instruction card inside said to put a drop of paint on the back of the card to ensure the color match was correct. There was also contact information if I had any issues with the product.
The color match and consistency of the paint were perfect, and it applied without a hitch. It was a perfect color match when dry.
I highly recommend PaintScratch and their products.