Hello Andrew. Thanks for your feedback. I can see that you started a free trial using the Google Play billing system with an annual subscription and didn't cancel it before the end of the free trial period. So you were charged for a 1-year subscription as advertised.
For refunds, you need to contact Google Play support: https://support.google.com/googleplay/answer/7205930 If you cannot find the purchase in your Google Play account, it's likely that you have multiple Google Play accounts. You need to use the exact Google Play account that was used at the time of the subscription to process a refund.
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Hello Andrew. Thanks for your feedback. I can see that you started a free trial using the Google Play billing system with an annual subscription and didn't cancel it before the end of the free trial period. So you were charged for a 1-year subscription as advertised.
For refunds, you need to contact Google Play support: https://support.google.com/googleplay/answer/7205930 If you cannot find the purchase in your Google Play account, it's likely that you have multiple Google Play accounts. You need to use the exact Google Play account that was used at the time of the subscription to process a refund.