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Doug R.

Contributor Level

Total Points
80

1 Review by Doug

  • LaptopScreen

8/25/15

I was trying to replace 2 iPad Mini screens after they cracked. They were cheap and shipped very quickly, so I was happy! They arrived intact, and I followed the official Laptop Screens tutorial step by step. However, when I turned it on, it was broken. There were streams of light everywhere. After extensive research, I realized the problem lay in the fact that the tutorial
NEVER told us to UNPLUG THE BATTERY before we unplug the LCD. This caused a surge of power, blowing a fuse and therefore killing power to the LCD. My local repair guy told me it would be more expensive to fix the problem then to just buy a new one :( Plus, their 5 minute long tutorial took me 2 hours to complete when following it step by step. So overall, a great product with good shipping and packaging, but misleading tutorials that cost me my iPad mini.

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Ellis B. – LaptopScreen Rep

LaptopScreen.com guarantees a working replacement or your money back!

Customer's described effects of "streams of light everywhere" do not correlate to the customer's diagnosis of "blowing a fuse and therefore killing power to the LCD". Had the fuse been in-fact damaged - there would be no light on the screen what-so-ever. The effects described are typical of a physically damaged LCD.

By the way - our tutorial is filmed on a live device and the iPad Mini tutorial shows the device working before and after full dis-assembly. A back-light fuse will not be damaged simply due to a disconnection of the connector - but the fuse may be affected if the connector is slanted or forced during reconnection by the installer. Customer is welcome to contact support to send the item back for a full refund:

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free: 1-855-630-1111

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