Purchased 2 Android tablets on 11/29/13 with guaranteed Christmas delivery. On 12/9/13 received notification that items had shipped, tracking number included. Tracking number doesnt link with package so unable to track. Sent an email to customer service on 12/13/13 complaining and with in minutes response says that they received a tremendous volume of orders and are processing as fast as they can, also comment that I will receive before Christmas because I ordered before December 9,2013. I could not believe that they responded so fast since my concern was the items not being able to track through the mail. On 12/15/13 received an email from customer service asking me to rate my service I responded bad not satisfied. No repsonse. On 12/16/13 after loosing sleep decided to email again to customer service. No response for over 2 days! On 12/17/13 decided to call the 1-800 number and they are not accepting calls, refers you back to customer service email. Not responding! Buyer beware would not purchase products from this company. Good thing I found this website because it shedded some light on this company.