Dorothy W.

Compliant Chronology
http://www.hotelreservation.com/
I did a search of Canada hotels in Montreal through the above address on 3/10/2010. I selected Hotel Gouveneour Place Dupuis. I put in the dates of our stay. I was then directed to this link:
Http :// www.hotelreservation. Com/hotel/details/s5/*******/c/Montreal%20area/t//type/1/la/45.*******/lo/-73.*******/co/191/p/1/st/3/su/h
There the instructions read to book now for a non-refundable reservation to lock in a low rate. The highest rate on the entire page is $97.00. We booked a room for $86.00 a night. When our card was processed, the rate came out to be much higher. The rate was 134 for the first night, 164.00 each for the next three nights. I have tried repeatedly to cancel this reservation. I was told by Raul at www.hotelreservation. Com and by Gennieve at the Hotel Gouveneur headquarters that my reservation would either be canceled or that I would get the promised discount. Neither happened. When I call back to either organization, I'm simply told that I cannot cancel the reservation and that no supervisors are available.