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I ordered a pillow on December 1, paid a $10 shipping fee (absurd in an age of free shipping) and was told it would arrive in 8 to 14 days -- again, absurd shipping time, especially for a $10 fee. The order status only ever said "awaiting fulfillment." It never indicated that the order was filled or shipped. I have contacted customer service three times now with no response. No product, no response from customer service. This is what one would expect from a scam website, not one that has been around for many years. I dont know how One King's Lane remains in business. I will probably have to contest the charge with my credit card company.
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I ordered a bed from them for a client project. It came in irreparably damaged and they refused...
I feel like another one of the "one kings fools" – BUYER BEWARE! I placed an order in February....
Hello Dorothy, we appreciate you for taking the time to share your overall experience with your recent purchase from One Kings Lane, we apologize for the service you received previously and the lack of updates regarding the delivery of your order. Would you mind sharing your order information via email at yourvoice@onekingslane.com? I am more than happy to review your case and provide you with an update regarding the status of your order. Adria G.