As this was the only source I could find for the size of bathroom carpeting I needed, I took a chance and placed an order. My order was verified and money taken for it. Weeks and weeks went by. I tried calling the number on the website. Nothing. I finally found the reviews with another number and a name. No result. A few weeks later, I sent an email and finally had a response. The responder said he/she would contact the manufacturer. Two days ago I sent another email asking what progress had been made. Later that day I received an email from UPS saying it had been shipped, and it will be arriving today. I placed the order in mid-February. It is now mid-June.