Dorian R.

I am surprised to see complaints against iYogi. I seriously doubt if any of those are genuine complaints.

Initially, I also posted a complaint against iYogi on one of the bulletin board and within hrs I received a telephone call from iYogi's Customer Service Department.

The iYogi Customer Service representative told me that he had thoroughly researched the entire matter.

He then confirmed with me that I had no complaints against his company regarding the amount of money that his company had charged to us because iYogi had not charged us any money and that I had no complaints against his company regarding the quality of the services that his company had provided to us because iYogi had not provided us with any services.

The iYogi Customer Service representative then asked me if there were anything at all that his company could do for me. So I told him that my mother's computer keyboard was malfunctioning.

Then, the iYogi Customer Service representative told me that he would try to fix my mother's computer problem free of charge the very next day.

As arranged, the next day the iYogi Customer Service representative called me back, completely fixed my mother's computer, and did not charge us any money at all for this repair.

As a result, I retracted the complaint against iYogi that I had previously posted. Moreover, I now strongly endorse this company and recommend it to all consumers.

As indicated above, my previous complaint never involved the quality of iYogi's services or the money it charges for those services. My mother had simply called this company and iYogi had then simply informed her of the services it provides and the cost of such services. My mother was then free to decline these services, which she did, and iYogi never charged her anything at all. All of that is clearly stated in my previous complaint.

However, as soon as iYogi's Customer Service Department heard that I had made a complaint, a representative from that Department immediately investigated my complaint and then contacted me to see what he could do for me. Then, when I told the Customer Service representative that my mother's computer was malfunctioning, he fixed her computer free of charge.

I don't think anyone could ask for more than that! So you can see why I now recommend iYogi.