Doreen F.

I clicked and signed up when prompted for the extra % off, but it was not removed from my order. Disappointed

I ordered a dress and it was a mess. I have attached youtube link to show how bad it is. The company keeps telling me that have quality assurance and 100% satisfaction, but they do not. The dress is unwearable, but they keep telling me it is fine. Please watch my video to see that it is not. Two different seamstresses looked at the dress and one would not touch because of all the work that needed to be done. The other couldn't guaranteed anything, but said I was looking at $150 at a minimum for her to try to salvage the dress. The long blue ribbons going down the dress were uneven. One in particular was so bad, it stood out like a sore thumb in the front of the dress. The others made it look like uneven tentacles on the bottom of the dress. The seams around the waist were showing on one side, but not the other. There were "holes" in the dress that the seamstress noticed that I missed myself. The quality is so poor. This company did a very poor job. They have offered to give me 10% off my next purchase! I know I will NEVER purchase from them again. Then they told me that the dress is beautiful and wearable. It is not. Then they offered to reimburse me SOME money to have it altered. When I asked them to define SOME, they did not. I said I wanted to return the dress for full refund and asked for a prepaid shipping label, they said no and told me they would send me back 10%. After continually complaining, they offered me 20% refund. I am still waiting for 100% refund as they advertise 100% satisfaction guarantee, not 20% satisfaction.

https://www.youtube.com/watch?v=pLMQtbz8gOk