I've used sharri's For many years. Lots of orders. Shipping is outrageous, but I've sucked it up over the years. 3 orders this month. 2 were messed up. 1 order was to my mom so I asked her how she liked them. Turns out she got half the order. I would never had known if I didn't ask. Called and they did make good on that order. BUT this is the kicker. A friend of mine had a death in the family and instead of flowers I sent strawberries. I didn't think much about it. ONE MONTH LATER, I received an email that said my order was delivered. WTH? I called. They did eventually refund my shipping but I feel the whole order should've been refunded or at the least, a credit for next time. Well, that's it for me. Amazon has a similar company, free shipping and I won't be back to Shari's. Too bad. You lost a good customer. And after reading these reviews, you have lost many, many more.