Order product on Oct 19, two weeks later I called prokennel.com and I was sent an email saying I should receive my order in 1-3 days. One week later I called again, I got another email saying it was shipped and I would receive items in 1-3 days. One week later I contacted paypal (which I pd with) the items were finally shipped. DON"T BUY FROM PROKENNEL.COM, nothing but problems. 1800Petmeds got my order in 3 days Plus free shipping.