On the suggestion of friends at work-I created an ebates account at the end of last year when I was in the market for a new iPad. Using ebates for that purchase alone got me my first big fat check for almost $20. I have since used ebates several times for other online purchases. Last night- I decided to buy boots but didn't remember to log onto ebates first to see if the store I was shopping was an ebates vendor. I found out today that the store WAS an ebates vendor and the cash back amount of 7.5%. I was so upset with myself for forgetting to check on ebates first! I decided to contact ebates cust serv to see if anything could be done to include this purchase as an ebates purchase. (I would have canc'd the order and repurchased the boots using ebates, but the order was already in shipped status). The response from ebates was quick and they were very helpful in making a one time exception to adjust the purchase onto my ebates account. I have only good things to say about all of my ebates experiences so far. Thank you!