Don M.

I've been using this software for about a month, and overall, pleased with the package. There are a few drawbacks that must be overcome.

Without an in-depth user manual, this software can be very confusing during initial setup. Learning the use of its many features comes down to trial and error. If the site administrator is confused, think of how the new users feel and how quickly they'll move on in frustration.

Support tickets, at times, are confusing with short, non-verbose answers.

The following is an actual example:

My first post,
I've seen the check boxes, in the administrator cPanel, where I can assign specific users as moderators of photos and text. I've assigned three users this capability and when they login there is a "Moderator" link on their home page.
When they click on this link, they're taken to a page with three buttons, "Moderator Photo", "Moderator Essay" and "Save". Clicking on any of these links, causes the page to refresh, but nothing else.
Realizing there was no new user to approve, I created a "test profile" waiting for approval, and again, nothing happens.
How do these three moderators use the assigned capabilities?
The reply,
Please activate in menu "Main > Options > Site options":
- The texts need to be checked
- The photos need to be checked

Second post,
As I said in the first post; I've checked the boxes. Now, I want to know how to use this ability.
Second reply,
Please make sure that these options active in "Main > Options > Site options.

Third post,
Are these "canned responses"? This is twice you've sent this type of reply and this is the third time I've said, "Yes, the boxes are checked."
What I need to know is, "How do the moderators use the software to approve/disapprove photos or text?" A step-by-step would be great!
Third reply,
Member upload photo in profile or change text fields and these values appear on moderator page.

Forth post,
Thank you. I have tested it and understand how it works now.
This ticket can be closed.

As you can see, my third post expressed my frustration.

Next issue: As an administrator, I've rearranged the top navigation menu order, but an additional option should be: the ability to move menu items to a drop-down sub menu location. For instance, move "Groups" below the "Forums".

As with any software, I understand there is a learning curve, but an in-depth manual is definitely needed.