The Pride lift chair arrived in a timely manner and lived up to expectations. Custom fabric order only took 2 weeks from order placement to delivery. Pretty good. Beware the delivery seem to be "at the curb" only and it's up to you to get the chair inside.
The "personalized service" you supposedly get by ordering via phone versus online is a joke. My order was incorrectly entered. The salesman never responded to my calls to get the order corrected. I finally talked to a different person to get the order corrected. Save yourself the 3% and order online. Don't fall for the "personalized service" lie.