Tina Statin was the single person that saved your company from losing a valuable customer (along with the 125 employees i manage daily that look to me for major retail purchases) It was extremely refreshing to know Tina was the one person that sincerely cared about me receiving my order along with the best service. She was kind. Sincere & concerned. I know she was sincere because I'm confident the salary she receives does not reflect the compassion & concern she has for her customers. Tina is (by far) the single most valuable asset your company currently has... including all physical inventory... combined! I also would like to thank her Supervisor for contributing to developing her to provide great service. I would recommend the leadership of these two guys be the standard for all your stores... otherwise you may have had your final grand opening. Thanks again Tina & her supervisor. Ownership... I would recommend you consider investing in these two employees before you consider investing in your next equipment inventory purchase... it would double your business valuation... trust me... a valuable Customer... and Seasoned Service Professional. GOD BLESS.