The items took about a month to arrive, but that part doesn't bother me. The items I received were of horrible quality and fit. They look nothing like they look in the picture. Not only are they too small, but the fit is very unflattering and awkward (even in a size bigger, the fit is still awkward. Loose in the wrong places; tight in the wrong places). Their return policy is terrible. I just looked into it. Essentially, they do not allow for a full refund based on not being happy with the item. You have to pay for the postage to send it back to China (VERY pricey, but somewhat expected) and even then, they do not refund 100% if they receive the items and they are unworn w/receipt. Etc. They have an unheard of policy where they only reimburse you 60% and thats if your return is approved (you have to contact them to get it approved before returning). Absolutely ridiculous. Lesson learned.
Hi Dominique,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.