Dominique D.

Very bad experience. I had high hopes for this site. We're an accounting firm that was looking at options for our firm's own billing. I found this since I saw a client was using it and it was endorsed by AICPA. I saw they had a free trial so I thought I'd give it a try and see if it would be a good fit for us. I set up an initial account and started exploring it. I got a call from a sales rep to answer any questions I had. They found out we were an accounting firm, but I told them we were only interested in their service for our own books. They pressured me into getting a console account and a client account but assured me that we would only get charged for one after the trial. They also canceled a second account I accidentally created.

We ended up not using the account but liked the service so I canceled both the client and console account. I got a call from the sales rep pressuring me to stay but I told them we didn't need it right now but would probably return later. A couple months go by and I start receiving e-mails saying I've been charged for an account that I canceled. After getting blown up with sales calls from Bill.com, I complained to the representative about the issue I was having. I was assured that he was relaying this up to his superiors.

A few days later, I got an e-mail saying that I was mistaken and that I did not cancel the account and to go in and cancel. I responded saying that I did cancel the account and walked the customer service through the process I had. I was then sent back another message basically saying I was wrong and that I didn't cancel the account and gave me step-by-step instructions on how to cancel the account (which I had already done months before). I sent a message back saying that I now canceled the account again but did not receive a confirmation (so as a company, you should take that to mean that something is going on/wrong with the system) and I asked for a refund. I then got another response saying they would refund me. However, included in the response was another message saying that I was mistaken and I was wrong (Customer Service 101: you never tell a customer that).

This was handled so unprofessionally. I recommend all CPAs stay far away from this company. I am sorry that I signed up with them in the first place. The only positive thing I have to say is they did grant a refund, but that's all. I was talked down to in messages and repeatedly told that I was wrong and that I was the one who did something wrong, not them. This is just not the way to do business.

There was no phone number to get to talk to anyone and I felt trapped in their service. I will not be recommending this site to any of my clients and will not be returning.