I had ordered two phone size crossbody purses for gifts! Unfortunately, only received one but was charged twice. I called customer service and WOW...could not had been worst but verified it was never shipped, wasn't alerted, but was charged, no customer satisfaction offered, and no explanation of why they took my money without shipping the item!. Will not buy another item...with a closet full of shoes and purse by Micheal Kors🤬