D N.

Rocket Lawyer automatically charged my checking account just under $300 to renew a generally worthless membership. Not realizing that they would automatically renew, I downgraded my account immediately and requested a refund. After the first e-mail, I received a response saying that I needed to direct my complaint to a refund-specific address, which I then did. Four additional e-mails and two and a half weeks later, I have still not received any response.

I am not normally one to complain, and if there was a mistake made on my part to cause the automatic withdrawal I would certainly have accepted that and dealt with it. However, they have made absolutely no attempt to contact me or to resolve this issue. Absolutely poor.

This is also not the first time that I have received no response from Rocket Lawyer. Though they were generally useful in helping me form my first LLC, they completely ignored my questions regarding forming another. Of course, my current situation is a lot more frustrating, as they have $300 in charges that I anticipate having to dispute very soon.