Dmitry Z.

The company's customer service is non existent. Invaluable has little to no influence over the dealers and the Auctions that are conducted on their platform. Invaluable is just a middle man that collects a fee. They claim no responsibility for anything. If you would like to deal with a fair business, please look elsewhere.

The situation below makes me believe that INVALUABLE allows and profits from sellers massively defrauding the platform's customers.

A friend of mine, who is also a VIP Invaluable member, bought an item via Invaluable platform from JB Military Antiques in Australia and I was acting on his behalf throughout the transaction.

After not receiving the WW2 belt and buckle for multiple months, I contacted the Auction in Australia and they said that the item was lost during the shipping process, but the have not provided any supporting evidence and any documents verifying that the item was lost and the copy of the shipping label. I have absolutely no clue whether the lot was either shipped to the wrong address, seized, lost, or even shipped at all.

After multiple unsuccessful attempts to get the information from JB Military Antiques, I contacted invaluable to help me in resolving the situation. After ten + emails, the customer service representative still had absolutely no clue what I wanted from them and saw nothing wrong that JB Military lied to me on multiple occasions and did not provide any requested documentation. As previously said, the goal of a customer care team is to run you around in circles and play dumb claiming no responsibility for the Auction's actions.

It is unbelievable that I have not received the LOT in four months and neither INVALUABLE or JB Military Antiques could provide any single documented proof confirming that the $700 LOT was lost.

I will never deal with Invaluable or any auction that works with this platform again. Complete scam.