My daughter order her homecoming dress through this site, from a store named Magic Closet. She was absolutely in love with the dress and I was in love with the price. She ordered the dress, my credit card was charged and the order was processing. A week later, still no movement. I sent the seller two messages to say I need the dress by a certain date, please ship. They said it was ready and would ship soon. Another week went by, still nothing. I submitted the request to cancel the order. The seller asked me to give them a chance because of a holiday. I was not happy that the order had been paid for and ready to ship for two weeks and nothing was shipped. Not to mention the dress was needed in one week (we allowed 3 weeks for the order to go through and ship before we would need it). They denied my cancellation request. I submitted a second request. They also denied that, but agreed to put it through if I changed the reason. Basically, make it look like it was my mistake and not something they did. I did what I had to do to get my refund. That was done promptly. But I'm telling you, don't order! My daughter had to borrow a dress, was crushed and I had to lie and say it wasn't the sellers fault so I could get my refund. It's just not worth the hassle.