I had very bad experience with Nordstrom rack in Lynnwood, WA last year. The store manager asked for my ID to track my previous receipt, however when I asked it back that idiot said that he never asked me for it... Then he said that he will check the video recording to double check that, came back five minutes later and said that the quality of the video is very poor, but he still sure he never asked me for my ID. I was very short on time to call the police, but I filed a police report next day. That was my last time shopping at that store. This kind of people should not work in customer service...