Dianne N.

I ordered several items from nomorerack.com for Christmas, and items were shipped separately, which made it hard to track. I realized one item, a coat, had not arrived, although I got an email saying it had been shipped. They said I had to (myself) track it through the USPS (although they had a UPS tracking number, apparently, it actually was shipped via USPS). I had to file a claim with USPS. (Shouldn't the shipper do this if they sent something that didn't arrive?) It finally arrived, but unfortunately, in the holiday rush, I didn't open it right away. Once I did, I realized it had dark discolorations--like it had been exposed to a chemical or something. I contacted customer service, but since it had been more than 7 days by their records (although I actually received it a week after they had record that I did), they would not accept a refund (even though I was not refunding it because I changed my mind, IT WAS DEFECTIVE.) I asked if they would consider credit, but although their motto is something about customer service, truly, it is not. I rarely return things, and should have checked their return policy, but I would think their policy would be a little more lenient if they sold a defective product. In full disclosure, all other items were ok. I won't order again, though, there are too many other options for the same kinds of things with better customer service policies.