I ordered a vdeo a month ago. When I did not receive it after two weeks even though it was charged to my Master Card I sent them an email to their customer service address. I have sent many subsequent emails. It takes them a week to respond and they do not answer my questions. I finally cancelled the transaction and it has been deducted from my master card. I have had emails indicating tracking information even though video has not been sent. These people are the worst. NEVER order anything from them.