Diane M.

1st I have to say that my experience with the Customer Care team was very positive. Their email correspondence was very courteous and professional and they acted quickly and did the right thing by the customer (me) to resolve an issue regarding damaged product. (5 stars to you... keep up the good work!) That being said, this was my first purchase from Joss & Main. Shipment arrived quickly but both cabinets (2 of same item) I received were severely damaged and just awful to look at inside and out (not at all the quality that appeared in the photo). The outer packaging was intact; no visible damage. Inside was tightly packed with cardboard and bubble wrap. So did the exporter pack them up that way (broken) thinking no one would notice? I see more good reviews than bad, but now I am very skeptical and will not order again... Internet shopping is the way of the world now, but it is such a gamble. I think for furniture I will stick to local stores. Many items do look lovely and unique so Good Luck to those who take a chance on a 'must have' item.