You call and press one for sales say they will get back to you within 30 min and they don't. Option 2 if for people who have already ordered and were charged but still have not been notified that it was sent. Leave a detailed message for them to email you back I am still waiting 4 days later. No one ever answers the phone. The number that is given when they charge your card has been disconnected. They are impossible to deal with. I will be contacting my back to put back the money they took. We will see what happens.