Thank you for your valuable feedback, we apologize for the late reply.
We have the return system which is designed for the customer and if you need to return the item back to us, please contact us at the support center.
We will provide you for the return address there.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Dresslily Customer Service
Diane Has Earned 3 Votes
Diane A.'s review of DressLily earned 3 Very Helpful votes
Dear Diane,
Thank you for your valuable feedback, we apologize for the late reply.
We have the return system which is designed for the customer and if you need to return the item back to us, please contact us at the support center.
We will provide you for the return address there.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Dresslily Customer Service