Diana N.

I had to call Coach today because a bag I bought a couple of days ago on coach.com dropped in price from $495 to $198. I asked for a price adjustment and the first girl I spoke to on the phone was rude and told me that she could not do a price match. She told me I had to order another bag in order to get the lower price and return the one I paid more for. So I went ahead and placed another order to get the lower price. After placing the second order I saw on the website that they do indeed price match. I was very angry when I called customer service again but this time I spoke to Joe who told me he could absolutely do a price adjustment and he apologized that the other girl had lied to me. He insisted she was just misinformed but I think she just didn't want to help me. Long story short is Joe was very helpful and so sweet that I hung up the phone a little less angry. Like most of the people on here I would probably say I would I will never shop with Coach again, but they are lucky that they have at least one customer service person who really seemed to care that I was upset and did literally everything he could to make me happy. I really hope they retrain their employees because it is unacceptable to be told they don't offer price adjustments when their website clearly says they do.