I have made a lot of movie purchases thru Vudu and I've generally been happy. My wife and I recently attempted to rent and watch a movie and that didn't go well. It was a 48 hour rental but the movie disappeared from our library after only 24 hours. I emailed customer service and explained EXACTLY what happened. It took them 10 days to get back to me. The explanation from Michelle said they couldn't refund "accidental purchases"? Where did that come from? They can keep my $4 and I'll be renting movies somewhere else.