Diana B.

I ordered a christmas tree that was no longer available due to an error on their part - the tree had not been available since LAST YEAR! Someone from their company called me the next day and offered to upgrade me to a different tree. I accepted. A week passed, and the tree had not arrived, so I called for status. I was told AT THAT TIME that they had NO fiber optic trees available, again DUE TO AN ERROR ON THEIR PART! I requested a refund and was told it would be refunded that next week. It is now almost a month later, and I have still not been refunded. I called their number from online, and was very rudely informed by a manager, Sara, that refunds take 60 to 90 days and I informed her that that was unacceptable and she told me she didn't care if I felt that it was unacceptable, it was company policy. She literally screamed it. It did not take them 60 to 90 days to take MY money, and their policy SHOULD be to VERIFY inventory BEFORE charging the consumer! NEITHER TREE I WAS OFFERED WAS IN THEIR INVENTORY!