I ordered a few hundred bucks worth of stuff from them, and I had ordered from them before. They had a previously recorded address for me, which I tried to change, apparently, when it actually shipped they still shipped it to the old address anyway. Fine. Mistakes happen.
I contacted the company to try and resolve the issue, "Unfortunately your package was shipped. We are not able to make any changes at this time. I apologize for any inconvenience this may have caused you."
Ok. I called to say, now what? The package will be shipped back to you, and either I can have it shipped to me, or you can give me a refund, right?
Oh no. They can't be responsible for the package.
ARE you f**king kidding me?