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Fenton the owner of this business has horrible customer service skills and appears to be a criminal. He charged me for animals that were not sent. He has promised to ship them twice and not followed thru twice. When I expressed my displeasure at being lied to his response was maybe we are not a good fit to do business. I brought the negative reviews all over the Internet noting his multiple accounts of negligent service, sick animals, and other complaints against his business from other consumers his response was "people hide behind a keyboard and only tell one side of the story and this doesn't stop my business from doing 500 orders a week".
This man has clearly made a habit of poor customer service, is delusional at best and a criminal at worst, what he's done to me is outright theft. His only excuse is that there are two sides to every story, I guess everyone else who has a complaint made up their complaints too. Buyer beware!
Devin H.'s review of ReptileCity earned 8 Very Helpful votes
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Have been looking for a particular reptile species for a long time and found this store. I sent...
Felton Willis, the owner, was recently arrested in Louisiana. He was on the run after a few years...
The other side of this story is the buyer placed an order with us 12/11/15 totaling 601.00. The order was shipped December 14 and contained everything but 2 CA Red-Tail Boa totaling 90.00 – Four days later after receiving the Boa’s we shipped the snakes which he signed for at 9:43am 12/18/15 which is the same day/time he is posting here. “come on” Viewing his site (neoshopets.com - about us) one can easily determine that there are two sides to every story.