Denise F.

I placed an online order for two pairs of gladiator sandals for my granddaughters because the store didn't have their sizes. The shoes arrived within three days. Unfortunately, one pair was too small. So I took them back to the store and ordered in-store a larger pair to be delivered to my home. I literally, just two weeks prior needed to exchange two pair of shoes that were too big for smaller sizes. That transaction went perfectly. Unfortunately, that WAS NOT the case the second time around by no stretch of the imagination! I had to repeatedly call to find out where the shoes were because I never got an email with shipping OR tracking information. However, I did get the run around each time I called for information! Finally after fifth call I received an email with the tracking number I asked for four days prior! It said the shoes will be delivered today... June 7. We shall see. Order placed in-store May 31.

Order 10-inch cheesecake the Saturday before Thanksgiving. It was supposed to arrive the day before Thanksgiving. NO such thing happened. After repeatedly tracking the delivery it posted that we'd receive it by the end of the day Friday, Nov. 27, the day AFTER Thanksgiving! NEVER again!