Denise C.

Tried to order three storage cubes online. The order wouldn't go through for some reason. Reached their 1800 number and they couldn't figure out the problem. They called two stores close to me found the items, had them sent to one store then somehow arranged to have them shipped to me from there as they were heavy and wouldn't fit in my tiny car and that is why I didn't go into the store in the first place. I was so surprised. I didn't think they talked with each other let alone coordinated efforts. Maria was absolutely amazing and had everything sort s out within 20 minutes!

I checked with their Chat help to find out if I could have something delivered on a Saturday. Not only did they say I could, they also said I could request set up. Since it was a large piece of furniture, I decided to order. I put in the order, put Saturday delivery in the special delivery instructions as directed but couldn't find where to put set up requested so I put it in special delivery instructions. When my final order was sent it said it would come in two shipments three weeks apart and neither were on a Saturday. I went back to Chat help to find out how to fix it and was told the first person gave me incorrect information and that it wasn't considered a large order so it was going by Fedex and would be dropped off at the door within the window stated on my receipt. (big bulky day bed with mattress and trundle not a large order?) Anything that has to be put together and arrive in more than one container needing more than one person to lift or move is LARGE! When I said I didn't want the order, the Kody ended the session. I had to call to get them to cancel the order. I was told that within the 10 minutes of all this happening that they had already moved it from the warehouse and sent it to shipping. I would have to wait 24 hours to get confirmation they received the items back at the warehouse THEN they would put in the credit card reversal and I would have to wait another 3-5 days after that to have it reflected on my credit card. Now, as I don't like to max out my credit cards, I have to wait another week to order what I needed and hope it gets here before my guests arrive. I will NEVER shop with Wayfair again.

As Grubhub has grown they're service has gotten worse. Due to my job, I often used Grubhub about 3x a week since they arrived in Seattle. The larger they've gotten the worse the service. In the last six months I've had problems with not all my order arriving, having it take over an hour and a half to arrive, and it not arriving at all. Each time they apologize and tell me they are sending me a $10 food coupon online. They never do. Tonight was the final straw. They told me my food was on the way, then extended the delivery time, then when an hour and a half had gone by and I called they first informed me it had been delivered then informed me the order had been cancelled. They promise they will refund my money but I am not holding my breath. There are now so many other food delivery services out there that I will be changing my delivery service. I'm done waiting for them to work out the kinks in their system.