I am not one to EVER write a bad review but this company 100% deserves one. I signed up for VIP, knew all about the charge each time a month so that is not what this is about. My first order I LOVED EXCEPT FOR THE BLOOD STAIN ON THE THONG! They were nice enough to give me a full refund for that item. Second purchase from them, I made 2 returns from the same order (didn't fit) and they refunded one (with a $5.95 restocking fee) but told me the other one was not able to be returned due to it being "unsanitary"..."strong odor of perfume or smoke". WHAT! First of all, it was 3 pair of thigh high stockings and I tried ONE leg on! It was their word against mine pretty much. I have been fighting with them for the past 2 months when they finally agreed to send me my money back. But they never did! I just spoke with 2 of the managers and they told me I was charged an extra $20 due to the item being unsanitary and asked if a $5 credit would make me happy? No! I want my damn money back! What I have learned from my experience is they will tell you an item is unsanitary and resell the item to you (I. E. The blood stain on my first item). You haven't heard the end from me, AdoreMe. DO NOT BUY FROM THEM UNLESS YOU WANT MONEY STOLEN FROM YOU! It's a shame because I WOULD have been a very loyal customer and would have referred a lot of people there. I am now telling people to steer clear.
Hi Deidre,
Thank you for your review.
We apologize for any inconvenience this may have caused you.
Upon further investigating, we could see that you were offered a voucher code so you can place a new order, since you had issues with our warehouse. We assure you that we will look into this matter as soon as possible.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me