Dee S.

I made a purchase at a Sephora store in a local mall which is 17 miles from my home on a recent shopping day. After taking off the factory wrapped seal I noticed my product was defective and I could not use. Just recently the Kohl which is 5 minutes from my house opened a Sephora. Thinking no problem I can return it at the Sephora inside Kohl's. WRONG the Sephora employee was very pleasant in explaining the Sephora return policy when a purchase is made at a store in the mall and a mini store inside Kohl's. She did have the product but insisted I drive the 17 miles for the return which makes no common sense to me. Today I called Sephora headquarters and talked to customer service. The very rude employee could not get me off the phone fast enough and offered me Sephora points. Well you know what you could do with your points because I have no need for them now YOU LOST A CUSTOMER over something so simple.