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I have been shopping at Zulily for about a year now and have spend over $3000 at the site, buying things for my daughter, myself and the home. This is one of the sites I check everyday.
I am taking off one star for the no-return policy. However, I have contacted them twice for defective items and they have issued me a refund (and given me additional store credit) within 24 hours.
If you shop carefully, you can score a lot of lovely things at the site.
I have been shopping at Ideeli for over a month now and have bought quite a few items.
They have shipped all the items (very carefully packaged to make sure nothing broke) in the timeframe they specified.
Customer service has been excellent - all questions I emailed were answered within a day. Also, one non-returnable item I bought was defective and I emailed them. They promptly emailed me a return label.
I am a fan.
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Hi Debs,
Thank you so much for your message. It's great to hear that you've enjoyed your shopping and customer service experiences with us. Please don't hesitate to reach out to us with any questions you may have in the future, and thanks for being an ideeli member!
Best,
Jason Faria
Customer Service Manager