I just opened an account. After they got my money, I didn't get my report. I tried logging in on a different window with the email address and password I had just set up. It said they didn't match. I tried it again, and then went to the "forgot my password prompt." The site wanted my email address again, but I didn't receive a resent link or an acknowledgement of having set up the account and paid in my email. I can't log in now, can't get my report, and they have my money. After I came into this site review, I saw they grossly exaggerated their star rating. They need a create zero rating for organizations like this one. This site is more of an outright scam than it is poor business.