Debra S.

Please do not book with booking, com. In June we stayed at a facility in Irving Texas. We paid cash and had a receipt to prove so. Then in July we got billed on our credit card for the same time that we paid cash for. I contacted booking, com to inquiry about this problem. They told me to send the credit card statement and the paid receipt to them but by scanned e-mail only. When I explained I did not have that ability what was the alternative they replied none and informed me I had only 48 hours to provide them with the info they were requesting. I met the deadline and over the next three weeks here are the people who were trying to remedy this problem and could not. Brittany Jager, Candy Zhu, Chihen Chens, Sylvia Guan, Mavis Chen, Nuraishah Binte Abu Talib, and Andrea Pandele. Now out of all these people none could get any thing settled over a 3 week period. First they told me it was a completely different hotel than it was and to contact my credit card company they could do no more. When I pointed out that they were dealing with the wrong hotel they then cut all communication with me and I have yet to hear back from them. Finally I called the hotel sent them the same info and the money was refunded to my card within a two hour period. Now tell me please why that many people could not do in 3 weeks what I got done in 2 hours if in fact they new what their job truly was. Once I pointed out their mistake they would no longer respond to any further question nor give me the number to call to speak with someone else.