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Terrible customer service. Ordered a jacket and received A blouse. I've sent THREE emails to customer service asking how to return the item with no response to any of them. Inconsistent with delivery charges. Won't be ordering anymore.
I had the same experience as other reviewers. I purchased several items that were shown as returnable but when I went to return them, they popped up as non-returnable items. I did contact customer service to ask if I could at least return the items for a store credit which they did. I would have preferred a refund which I didn't ask for as I was worried I would be stuck with the items. I thought there would be a better chance of a store credit than a refund. After reading some of these reviews, I will be following up today to verify that I received my credit. I recently ordered a pair of non-returnable shorts in a brand I am familiar with. I ordered the size I usually wear in that brand but they didn't fit. Since I knew they couldn't be returned, I'm stuck with a $50 pair of shorts (plus $10 for shipping) that I can't wear. Probably won't be ordering from Ideeli again. There are too many other good options.
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Ordered 2 items... only received one but paid for 2. Sent 4 emails no response. Tried calling but...
Hi Debra,
Thank you for taking the time to share your feedback on SiteJabber. We're sorry to hear that your returns wouldn't process through your account. It's possible there was an issue in your account but as long as your order confrontation says that the items are returnable we will always honor that as long as the items are being returned within the 21 return policy. As long as it has been 3 to 5 business days since your return package arrived to our warehouse your store credit should be available for use in your account. In the future if you have any issues, such as the sizing issue on the shorts, please let customer service know and they should be able to help you resolve the issue. If any of these issues are still outstanding please email me directly and I'll be happy to help. Thanks for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service