Debra D.

I placed an on-line order of 2 cartons of 10 foam boards measuring 30x40. These can only be purchased on line because of their size. They can only be ordered by the carton so they can be shipped safely and not damaged. Well, I received two boards! Just two. Someone actually opened a carton, took two boards out and wrapped the bottom and top with plastic and sent them to me. Of course they were damaged. I laughed this off with Kristine, the very nice Staples service rep. She reordered my boards. Staples actually sent out a huge truck to pick up the two damaged boards but didn't have my replacement order on that truck. ( What a waste of time). Just got off the line and now they say my replacement has been lost and I cannot reorder as they are sold out. Pretty ridiculous to me! Now I have to wait for my $116. Refund! Staples- get your act together! I will shop elsewhere now as I still need those foam boards.

I usually shop in store or order online for items that are hard to find. This was my first online order for pick up. I placed an order for canvases 36" long along with six other items. When I went to pick up my order, they gave me 16" canvases instead. When I told them this, one employee went to get the right ones. She came back saying they were sold out. I told her I ordered them last night and received an email that my order was complete. Why was I not told that size canvas was sold out last night? She just apologized. So I basically drove to the store to be refunded. Let's get our sizes right please!