Deborah B.

After purchasing a refrigerator and having it serviced multiple times for the same issue, PC Richard had me come in and pick a brand new refrigerator because the warranty company wouldn't replace it! Love PC Richard.

I do most of my shopping on line. Have ordered many times from Groupon. Made a mistake one time and they immediately let me cancel my order and refunded. I did try to make a phone order once when on line would not let me add something to my cart to get free shipping and they wouldn't take a phone order! Bad customer service in my opinion. Their items are pretty good quality. Their shipping times are excellent. I continue to order from Groupon. The one thing I really don't like is their mobile app won't let you place multiple items in a cart to get free shipping. You have to purchase one item at a time and pay for shipping. I always order multiple items on a computer and get free shipping.

I ordered 99% of my Christmas gifts on line from deal websites. I ordered two new bluetooth speakers from Woot that they continued to advertise as available. One of the speakers did not work properly and they would only refer me to the manufacturer for remedy. I had to pay to ship the item and pay return shipping to have a new item replaced by the manufacturer that Woot had more available of. I asked to be put into contact with a supervisor, but my request was denied. I have since taken Woot off of my list of deal websites to shop at. I refuse to purchase another product from them. Many other deal websites have superb customer service and have even refunded my money before they received the unacceptable item back! Woot needs to step up with their customer service. Maybe they don't mind losing one customer but I have to share my experience with others - BEWARE OF WOOT!

Good merchandise. Great deals. Superb customer service. One of the best sites I've dealt with and I've dealt with a lot!