Deborah A.

We bought a new 28cu ft RF28T5101WW in white from a local retailer but got one with a dented left door. The delivery rep ordered a replacement door. Unfortunately, the new one was cosmetically defective. Samsung puts part #s on index cards and then wraps parts in plastic. Somehow, an impression of the card and finger marks swiped across the door had gotten embedded in the paint and couldn't be removed. The retailer ordered new doors twice more, but they had the same defect. As they couldn't get a pristine door, the retailer then offered a replacement fridge, but delivery was postponed five times for lack of stock and I just got an email that my order was canceled because the model has been discontinued. Samsung won't help as it's cosmetic damage. So i'm stuck with a scratch & dent. Samsung doesn't stand behind their products and doesn't care about keeping their customers happy. I will never purchase a Samsung product again. I tried submitting this review on Samsung's website, but they won't accept it because it generally relates to customer service. They will only accept reviews with comments concerning the performance of their products.
The refrigerator is pretty nice. I'd give it 4 stars. It's roomy, has the spill-proof shelves I wanted and an internal water dispenser. The ice maker is fine for a few weeks, but then it seems to put out smaller cubes so the ice is more crushed than cubed. But after dumping the bin it's fine for another few weeks. Also, there is an issue with the left door closure. There is a flange which is supposed to flatten out so that there is no space between the french doors when they are closed. But sometimes it doesn't close when the door is opened and you can then accidentally slam the other door with the flange. So far, I haven't damaged the door, but I feel I have to be really careful. But now, because this model has been discontinued in white, we fell through the cracks and no one will make any concessions to compensate us for not getting what we paid for.

I've ordered from ModCloth three times, and have nothing bad to say. The prices are quite reasonable, and discounts are incredible. By and large, the clothing has been excellent quality, and the one time it wasn't, Customer Service made it right. I was able to get Stop Staring's Pine All Mine Dress which retails for $189 for $107. It fits me like it was made for me - even though I was surprised I needed a Medium, as I usually wear a 4 or 6. My first order also included a pair of shoes on which the sole peeled off after one wearing. I called Customer Service who immediately processed a full refund and sent me a prepaid return label. I placed my most recent order because I had a mailed coupon for 30% off, which was great, but when I went to checkout, the Honey discount app said there was a 40% discount code. So I saved serious money. I got two dresses, a cardigan and a pair of pants for $182! The pants were wide leg trousers, and, based on other reviews, I ordered a Medium, although I normally need a size 12 for my hips. They did fit in the waist, but the pleats were splitting and the pockets were pulling too much, so I decided to return them. I opted for the store credit plus $5 offer and requested an exchange. Unfortunately, they didn't have a Large in stock, but they said to go ahead and request it, and if it comes back in stock, they will send it. It was also suggested to check the "Still Need It" button on the item page, because if there's enough demand, ModCloth will restock an item. Well, 5 days after I returned the pants, I got an email saying they were back in stock in size Large. I called Customer Service to find out whether my return was being processed as a return or whether they were automatically sending out the Large as an exchange. I spoke to Lily, who suggested I do a "quick exchange" in order to ensure I got the size I needed. Even though the pants were no longer on sale, and selling for the retail price of $74.99, Lily gave me the 40% off price of $44.99, and Free Shipping, too! I have to say, I am surprised that the company is owned by WalMart, as I would never shop there. My usual stores are J. Peterman and Anthropologie. If ModCloth continues in this vein, I will definitely continue shopping here.

I just got a deal for 20% off my entire order, including an item that is normally excluded from coupons. I was also able to use a $14 reward, so I got about $58 off my order.

I spent 9 months looking for a bouillotte floor lamp for my living room. I found a beautiful cast brass 6-way lamp with a marble base which was apparently unbranded. It looked to be a good quality lamp, so I bid on it. When the exorbitant shipping cost increased by $14 during the auction, I called Customer Service. They couldn't figure out why it went up, but agreed to honor the original quote should I win the auction. I was instructed to call back when I won. I did win the auction for $27 and was thrilled that I got it for such a good price, as the shipping was $158. But I can't complain since my whole cost would be $185. Unfortunately, expensive shipping doesn't necessarily mean careful, quality shipping. In this case it meant slow, and poorly packed. When I hadn't received the lamp two weeks after I paid, I called Customer Service again and was told that the lamp would ship by the close of business the next day. It actually took three more days. When I was finally able to track the two packages, the shade was on its way, but the lamp was returned to sender. I called Customer Service again, and was told that the lamp was damaged beyond repair. I requested a copy of the photo showing the damage. The upper socket was broken and one of the candle arms was broken. I was given a prompt refund and a $25 gift card to partially compensate me for my disappointment. I was also told I could keep the shade. I wish it had been damaged rather than the lamp. I can easily get another lampshade, but bouillotte floor lamps are really rare! I was even more upset when I unwrapped the shade, as it was marked Frederick Cooper! So I apparently lost out on a valuable Frederick Cooper lamp. I will probably give them another chance if I find something really great, especially since I have $25 to spend. Since items don't appear to be as well described as on ebay, you could get a deal if something turns out to have an unspotted label. But you are also at a disadvantage since you don't have the ability to ask any questions of the seller.

I ordered some Chortex of England Baroque towels in white and graphite: two bath sheets, and sets of six hand towels and washcloths. I was thrilled at the price, and the towels were exactly what I was looking for. My old bath towels are 63" long, so I was hesitant to replace them with new towels that were only 54", which seems to be standard now. So when I saw the Cortex bath sheets that measure 68", I jumped on them. Unfortunately, the towels never arrived, and when I called customer service, they wouldn't do anything and said the shipment was lost by FedEx. The towels were no longer available. They did give me a full refund, but I wanted the towels! I also called FedEx Customer Service twice, and on my second call was told they have no record of the package. So I don't know if it was ever shipped. I've looked at thousands of towels and these were the only ones I've found that I liked. They are virtually unavailable in the U.S. I am extremely irritated! It'll be awhile before I shop Gilt again!