Debi H.’s Reviews of Groupon & more

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“I ordered a pair of "blue leather loafers" for my husband...”

9/8/14

I ordered a pair of "blue leather loafers" for my husband as a gift! To my surprise the order received had two different shoes, one blue suede, and one blue leather! Who does that? Trying to get in contact with Ideel has been a job in itself. Can't get them on live Chat and cannot even get a return slip! Never again, the customers service sucks! It has not been a good shopping experience, awful!

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DeeDee L. – Groupon Rep Over a year old

Hi Debi,

Thanks for giving us your feedback here on SiteJabber. I'm really sorry to hear about the shoes from order 79449158. I will let our fulfillment center know about this issue since the shoes should not have been sent to us like that from the manufacturer and I'm sorry this was not caught before the item shipped out.

I do see that you've written into us from your yahoo.com email address and one of our agents responded to you today in incident 140906-000579. In the email she let you know a refund was issued and that you don't need to return the incorrect shoes and may dispose of them. The refund should post your account within 3 to 5 business days. I've checked inventory and found that we don't have the shoes in the size you ordered and I'm truly sorry for this inconvenience.

To further apologize for this issue I've placed a $25 voucher into your account and would be happy to have a supervisor reach out to you over the phone if you'd like to provide the best phone number to reach you. I hope that this is resolved to your satisfaction and I thank you for being a part of Ideel.

Best,
Jason Faria
Director, Ideel Customer Service