Debby g.

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Sammy Dress

Prom Dresses

“Shipping takes too long!”

11/12/15

I place an order for 2 tops and 1 sweater on 10/13/15. I received the tops in about 4 weeks. The quality was decent for the price they charged. As of today 11/16/2015 I am still waiting for the sweater. I submitted a dispute with Paypal, to be continued.

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sammydress h. – Sammy Dress Rep Over a year old

Dear Debby,
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We apologize for any inconvenience caused you.
Sammydress Customer Service
http://www.sammydress.com/

SHEIN

Women's Clothing

“Made a mistake”

10/16/15

After I wrote a bad review c/s replied to me and said the item that took forever to get was on backorder. Sorry Shein my mistake. BTW the blouse is very cute can't wait for the weather to cool down so I can wear it.

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JUDY G. – SHEIN Rep Over a year old

Dear customer,
Nice day.

Sorry for all the misunderstandings between us and keeping you waiting so long time.
We have checked for you, and found the second item that you ordered belongs to the pre-sale item, so we need more time to customize and stock it. Moreover, our web also has marked that item is pre-sale when you placed the order before. You are important for us, we never deceive you. Hope you can trust us.
We noticed that your package has been shipped on Oct 7th. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. That is why you could not track it at that time. We found the logistics of your package has been updated, we believe that you will receive your package very soon. In order to protect your personal privacy, we will send the email to you about the tracking information. Hope you can understand. Sorry for the waiting time, but we did not do it on purpose. We will communicate with our colleagues in the logistics department and find a way to speed up the transportation and do better in the future. Hope you can give us once chance again.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.