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Debbie S.

Contributor Level

Total Points
131

1 Review by Debbie

  • Uber

3/1/15

We used Uber for the first time last night... thankfully we had a $30.00 first time rider credit that covered our trip to American Airlines Center. We had an awesome trip to the Mavericks game and we loved our driver and the rate was reasonable; however, when the game was over and we went to the app to get a ride home they had a "surge fee" and they were now charging 5 times the normal rate. We waited thinking the surge rate would go down after the game had been over for a while and even signed up to be notified when the surge was over. Two hours after the game we had a nice bartender at Pira Lounge help us get a ride. We had to pay $60.00 for a 20 min ride home with In Style Limo Service, but Uber would have been over $100.00 plus tip. Ridiculous. So people beware that they suck you in with a very reasonable fee then upcharge you with a "surge" fee that can happen at any time and leave you stuck or paying way too much. We never received notice when the surge was over either. I will NEVER use them again. Our poor dogs were 2 1/2 hours past due going out - I was livid being stranded with no reasonable way home.

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Debbie Has Earned 11 Votes

Debbie S.'s review of Uber earned 11 Very Helpful votes

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