Debbie C.

I just used this site today for the first time and never will again use them! I booked a hotel in Myrtle Beach and the Rep did tell me that if I cancelled I would be charged one night. I accepted that condition but unfortunately had to cancel a few hours later for personal reasons. However now the Rep at hotels.com told me not only did I have to pay the original amount I was quoted but $61 more for taxes and surcharges, something never mentioned before. I asked for them to find out if they could waive the fee altogether since it was only a few hours since I made the reservation. They put me on hold to get approval from the hotel to do this. When they got back to me the Rep said they spoke to a Supervisor named Jenna at the hotel who would not waive any fees. Instead I then called the hotel myself directly. The Hotel Rep spoke to her Supervisor who quickly waived any fees but also told me no one from hotels.com ever called there. So not only did hotels.com misrepresent the penalty for cancellation but they outright lied about calling the hotel to find out about waiving some or all of the fee. Totally LIED! Grossly unprofessional and unethical. At this point in time I still have to work with hotels.com to cancel the reservation, and they have to now call the hotel to get approval themselves to cancel without penalty. So I called hotels.com and they said that they keep getting voicemail and can't reach anyone. Funny since I called the hotel and again and had no trouble getting them on the line! So I ended up conferencing the hotel rep and the hotels.com agent together so hotels.com couldn't lie again and stop me from getting my room cancelled without penalty. So I'm posting to social media to warn anyone of buyer beware using hotels.com! And note that hotels. Com is owned by Expedia so don't use them either!

The problem with this company is that their delivery times are atrocious as they totally misrepresent them when you first place the order. While you may think you are paying for expedited shipping that appears as delivery in 3-4 days; it actually will take 7-10 days first for them to even process the order THEN another 3-4 days to ship.
Worse than this, when you try to contact them, notice that you really have to dig deep in their website to even get a customer service email address. Their website links are circular meaning as you click along to get to a contact address, you will end up where you started for most of the steps simply adding to the frustration. I finally found their email (*******@tidebuy.com). However, I had to return the order since it came way too late beyond my event date to use. When I contacted their customer service they first continued to try to get me to keep the order continually asking why I wanted to return it and witholding information about how to return until I blasted them by way of a nasty email. At this stage, I am so frustrated with them as I just learned that for an $80 order of two garments, they don't have a method of sending an RMA so that I have to pay individual international shipping costs that are going to cost me $45 to ship the items back to them for only a $60 refund, since they only refund 80% of costs. RMA numbers would mean shipping back at their corporate rate (mush cheaper!) but they won't do this when they could simply be deducting the ship costs off the refund amount. Honestly I don't trust them right now with all the ridiculous back and forth in emails and their lack of cooperation that they will even give me a refund and not worth spending another $45 to discover I can't get any of my money back from them. I strongly recommend you DON"T order or use this company! Terrible company to deal with.