deanna s.

You can tell a lot about a business by how they handle themselves when something goes wrong. I've ordered from Zazzle several times and been delighted with the product. So I didn't think twice about spending $300 on shirts for my birthday party. When I opened the box, the coloring of the text on the shirts was all wrong, and there was less than a week to do anything about it. I assumed I was SOL, and though I hate complaining, I did send the company an e-mail expressing my disappointment. I really didn't think there was anything that could be done at that point. Not only did they get back to me right away, they were bending over backward to make it right. They gave me several options including a rush job to redo the shirts.

As someone who hates complaining, I was pleasantly surprised with how smoothly their customer service handled the situation. As I said before, I've ordered from them several times and never had a problem until now, but its nice to know that if something does go wrong, they don't make you jump through hoops to get your money back. Will order from them again and again.