Deanna A.

This company is based on deceit to it's customers! I purchased a white wedding tent from this company on 6/2/14 that was supposed to ship as soon as my e-check cleared my account. The check cleared on 6/30/14. After seven days of waiting for the arrival, I began calling to get a status of my order. I was assured it would be here within my promised/needed date of 7/13/14, even though I wasn't able to get any shipping information on the order. A few days before my promised delivery date, I called and was very assertive and I was then able to get someone on the phone that FINALLY told me that my tent was back ordered for 3 weeks. Because I had an event that started on 7/18/14 (which was my main reason for ordering the tent), I was offered an UPGRADED size tent for my troubles and I did agree to the upgrade. I received the "UPGRADED" tent and proceeded to my event. When we set the tent up, it was then that I noticed it wasn't as large as had been described. I purchased a 23 x 16.5 white party tent, was upgraded to a 26 x 16 tent. What I received was a 26 x 13.

In addition to the tent being a smaller size, it was listed for a lesser price. I have requested my refund (back in July) and still have not received the refund. The same tent I received, sold for $400 on EBAY. That is $350 less than what I had paid. The online advertised description of the tent stated that you receive a "portable carrying case"... there was no case with it and when I requested the case I was told that they couldn't provide me with one.

I have sent numerous emails trying to get my refund. I filed a complaint with the BBB. The company hasn't even responded to either the first or second notice that has been sent to them by the BBB. Super aggravated and angry that I decided to do business with this company. Do yourself a favor and save your money, purchase from EBAY! At least if you have a problem with their products you stand a chance of a resolution PLUS you saved yourself some money, time, and aggravation.